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Telephony Field Support Specialist in Hanover, MD at ManTech

Date Posted: 9/23/2018

Job Snapshot

Job Description

Group:



MCIS

Clearance Level Needed:



TS/SCI

Shift:



Day

Category:



Engineering & Support Services





1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.

2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.

3. Troubleshooting and solving technical issues related to end user equipment hardware and software.

4. Ensuring customer satisfaction is achieved.



Job Requirements

Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience. Experience with Comdial key systems, Nortel Meridian PBX systems, and Lucent ISDN telephones

Required Clearance: Candidate must have a TS/SCI polygraph clearance

Desired: CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom