This site uses cookies. To find out more, see our Cookies Policy

Service Desk Specialist (Level III) in Bethesda, MD at ManTech

Date Posted: 2/14/2018

Job Snapshot

Job Description


Clearance Level Needed:


Networks & Telecommunication Services

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Service Desk Specialist to join our team in the Bethesda, with possible limited travel in the NCR area (e.g., DC, Reston, and Quantico) and to alternate data center (West Virginia) to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:
• Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows operating systems
• Installs/loads operating system and application software
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration of corporate systems.

Required Qualifications:
• Skills and Tasks. Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
• Individual Work/Teamwork/Leadership. Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
• Guidance. Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
• Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order. Security+, Security+ CE, GSEC, SSCP, CCNA or CISSP.

Desired Qualifications:
• Experience with service desk support, monitoring, and management tools (Altiris, Jira Service Desk, SolarWinds).
• Experience with DODIIS desktop operating systems Windows 7, Windows 10
• Experience on Dell desktop and HP server.
• Experience with DODIIS operating systems, Windows 7, Windows 10, Server 2008, Linux RHEL, VMware ESX hosted on Dell 700, 900 series workstations, and HP 7000 server enclosures with 580, 460, 980 series severs.
• Experience with HP C class server platforms, management tools “insight manager/ advanced ILO”
• Experience with version 2007 or newer Microsoft Business Class Applications, MS SharePoint Exchange.
• Experience with Active Directory account administration.
• Experience in administration and troubleshooting media exploitation applications.
• Experience in setup, configuring and troubleshooting user desktop commercial and DoD secure telecommunications
• Experience with setting, up, configuring, and troubleshooting desktop peripherals.
• Experience with network computers system security, intrusion management and patching.
• Strong skills in fault isolation and troubleshooting information technology hardware and applications.
• Experience with virtual machine systems (VMware version 5.0 or newer)

Education Requirements:
Degree from accredited institute in an area applicable to the position / Minimum years of relevant experience in addition to education level
High School Diploma / GED 10
Associates Degree / 8
Bachelor&s Degree / 6
Master&s Degree / 4
PhD / 2

Security Requirements:
Current TS/SCI eligibility in JPAS Must be able to successfully complete a CI polygraph

Job Requirements

Requires Bachelor's degree (in Computer Science or related field) or equivalent, and five to seven years of related experience.