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Queue Monitoring Tier 1 GW Staff in Hanover, MD at ManTech

Date Posted: 4/21/2018

Job Snapshot

Job Description

Group:


MCIS

Clearance Level Needed:


TS/SCI

Shift:


Other/Unknown

Category:


Technical Assistance & Support




Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career Workflow Specialist to join our team in the Hanover, MD area to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:

•Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.

•Help provide technical assistance and support for Workflow Management Services

•Monitor and support ticket workflows

•Review, assign, reconcile and support the management of tickets throughout their lifecycle

•Help coordinate with IT service providers and communicate outages and plans for recovery

Position Requirements

•High School or Bachelor's degree and one year of Help Desk or Customer Service experience,
•One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.

(A+ or Sec+CE) Preferred

Security Requirements:

An Active TS/SCI with Polygraph clearance is required​

Job Requirements

Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.