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IT Move Field Technician I in Pasadena, CA at ManTech

Date Posted: 2/11/2018

Job Snapshot

Job Description


Clearance Level Needed:
Public Trust


Engineering & Support Services

ManTech is looking for an IT Move Field Technician I to join our team onsite. We are seeking an IT Move Field Technician I who can provide physical moves of computer systems and associated peripherals within the client&s campus and complete system testing.

General Responsibilities:

  • Move/relocate, set up, configure, test and support a variety of client hardware solutions such as PCs, laptops, printers, smartphones, tablets, VoIP telephone systems, etc.
  • Install, configure, test and support a variety of client software applications, operating systems and browsers.
  • Direct telephone interaction with user community and business unit professionals
  • Work with customers over the telephone, remotely (via remote desktops) and in person to troubleshoot and resolve problems with the network, servers, PC, Internet, telephone, software applications, etc. Troubleshoot PC and network hardware and software problems, answers procedural, specific software, general questions and questions about peripheral equipment operation from users both in-person and by telephone.
  • May plan and coordinate network wiring with outside vendors. Installs and/or terminates network wiring or cabling.
  • Consults with software, hardware and/or network vendors to resolve problems Trains/instructs users regarding networks, software and Internet.
  • Communicates clearly and effectively to customers, management and other IT staff the current status of all projects and tasks.
  • Backup the Helpdesk and Operations staff as needed.
  • Ensure that the highest level of customer service is being provided to our customers.
  • Establishing and maintaining effective working relationships
  • Ability to work effectively under pressure and often independently
  • Completes reports on a timely basis.
  • Receives and delivers PC equipment.
  • Maintains technical knowledge of PC/network technologies.
  • Moves and reprograms VOIP stations.
  • Ensures all requests for service are documented. Ensures information on all service requests are accurate and required elements are included. Ensures all service requests are followed up.
  • Writes clear documentation to document installations and troubleshooting techniques for IT staff and end users.
  • Applies property tags to systems as needed.
  • Updates ITSM system to reflect status of service ticket action.

    Schedule moves/relocations as necessary.

    Must be a US Citizen

Job Requirements

Requires High School diploma or equivalent, and three to four years of related experience. Technical training equivalent to an Associate's degree preferred.