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Help Desk Specialist, Associate in Springfield, VA at ManTech

Date Posted: 12/3/2018

Job Snapshot

Job Description

Group: MCIS

Clearance Level Needed: TS/SCI

Shift: Day

Category: Technical Assistance & Support

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Junior Help Desk Specialist to join our
team in the Springfield, VA area to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:
•Provide technical assistance and telephonic support for Service Desk to Intel Customers.
•Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
•Help provide technical assistance and support for Workflow Management services
•Monitor and support ticket workflows
•Review, assign, reconcile and support the management of tickets throughout their lifecycle
•Help coordinate with IT service providers and communicate outages and plans for recovery

Position Requirements
•High School and 5 years of customer service or
•Bachelor's degree and one year of Help Desk
•One or more years of related experience and have 8570 Compliance or in test prep for A+ or Security + CE within 30 days.
(A+ or Sec+CE) Preferred
Security Requirements:
An Active TS/SCI clearance is required

Job Requirements

Requires High School diploma or equivalent, and five to six years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.