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Enterprise Management Workflow Analyst #227 in St. Louis, MO at ManTech

Date Posted: 5/21/2018

Job Snapshot

Job Description

Group:


MCIS

Clearance Level Needed:


TS/SCI

Shift:


Day

Category:


Information Technology




Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Enterprise Management Workflow Analyst to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:

  • Performs engineering, implementation, configuration, operations and sustainment of standardized EM tools and services
  • Help designs and implements ITIL and operational processes, working with customers and stakeholders to understand requirements and challenges and solving problems with ITSM tool configuration and customization.
  • Works closely with the team to identify existing unmonitored IT services that would be advantageous to client to integrate and include under ESC monitoring and ESD support operations
  • Supports the development of deliverables
  • Helps deliver tool solutions and coordinates the stand-up of the ESD and ESC monitoring activities for new IT services
  • Help implement training and participates in continuous process improvement activities through the enhanced implementations

Position Requirements:

  • Bachelor's degree (in Engineering, Computer Science or related field) or equivalent.
  • Five or more years of related experience in Network or Help Desk Ticketing Systems
  • Experience performing engineering, implementation, configuration, operations and sustainment of standardized EM tools and services (Remedy and BMC)
  • Experience working with customers and stakeholders to understand requirements and challenges
  • Experience with Workflow
  • Previous NGA Experience preferable



Security Requirements:

An Active TS/SCI clearance is required.

Job Requirements

Requires Bachelor's degree (in Computer Science or related field) or equivalent, and five to seven years of related experience.